Policies

Returns & Exchanges

For sanitation reasons ALL SALES ARE FINAL!


If there are any mistakes made on my end (customer received the wrong product(s), product(s) not as described, custom unit doesn't fit due to my mistake) customer must contact me for an exchange within 5 days of receipt. I will NOT accept returns or exchanges if the wrong size is ordered! Please take your measurements if you do not know your correct size. 

Unit(s) must be returned in NEW/UNWORN condition. Lace must be uncut/intact, no cut, no color, no styling. 

Processing Time

  • Wig Orders- 7 Business Days (Not including shipping time)
  • Wig Making Services- 5-6 Business Days AFTER I receive your hair (Hair is NOT included, clients must provide the hair).

Payments

At the moment I only accept Paypal due to the risk of scammers/illegal charge backs. 


Paypal is an instant payment, you DO NOT have to have a Paypal account to pay through PayPal. You can select "Pay with a Debit or Credit Card" and checkout as a guest with ANY MAJOR debit or credit card.


Wig Services

All deposits are non-refundable! I will not beginy units/wigs until your deposit(s) are made. 


Deposits are HALF of your service total. Invoice MUST be paid once I receive your hair. 


If your deposit is not paid within 24 hrs after I receive the hair your hair will be returned. Return shipping will be the customer's responsibility. 

Please provide any additional information you would like us to know in the memo section on PayPal, through email, or in a note with your hair package. 

The balance left on your unit(s) must be paid before your unit can be shipped back. 

All balances must be paid within 24 hours of your unit(s) completion! If your balance is not paid within 24 hours you will be charged a $20 late fee. 

DO NOT send your hair if you are not prepared to pay for your unit. I will NOT begin any work on your unit until payments are made. NO EXCEPTIONS!

Shipping

All units are shipped with USPS Priority Mail. 

Shipping usually takes 2-3 Business days AFTER processing time.

USPS Express Mail is available for an extra fee.

International Shipping is available. 

Wigs by Deidra will NOT be responsible for any customs fees, taxes or duties that may occur upon receipt. 

I am NOT responsible for lost or stolen packages. I am not responsible for any packages marked as delivered by the shipping company. If your tracking information states it’s been delivered but you did not receive it please contact me immediately so I can contact the shipping company. -Please allow 7-10 business days after contacting me so a claim can be filed.

Coupon Codes/Discounts

Coupon codes CANNOT be combined. Discounts CANNOT be added after purchases or after sales are over. Please apply coupon codes at the time of purchase.