Policies

Returns & Exchanges

For sanitation reasons ALL SALES ARE FINAL!


If there are any mistakes my our end (customer received the wrong product(s), product(s) not as described, custom unit doesn't fit due to my mistake) customer must contact me for an exchange within 5 days of receipt. We will NOT accept returns or exchanges if the wrong size is ordered! Please take your measurements if you do not know your correct size. 

Unit(s) must be returned in NEW/UNWORN condition. Lace must be uncut/intact, no cut, no color, no styling. 

Processing Time

  • Wig Orders- 7 Business Days (Not including shipping time)
  • Wig Making Services- 5-6 Business Days AFTER we receive your hair (Hair is NOT included, clients must provide the hair).

Payments

I accept PayPal and ALL major Debit and Credit cards through Stripe.


Paypal is an instant payment, you DO NOT have to have a Paypal account to pay through PayPal. You can select "Pay with a Debit or Credit Card" and checkout as a guest with ANY MAJOR debit or credit card.


Stripe requires 5 EXTRA business days for processing! Stripe holds the funds for a week due to the hair/wig business being a "high risk" business. If you need your unit faster PLEASE checkout with PAYPAL!

Shipping

All units are shipped with USPS Priority Mail. 

Shipping usually takes 2-3 Business days AFTER processing time.

USPS Express Mail is available for an extra fee.

International Shipping is available. 

Wigs by Deidra will NOT be responsible for any customs fees, taxes or duties that may occur upon receipt. 

We are NOT responsible for lost or stolen packages. We are not responsible for any packages marked as delivered by the shipping company. If your package states it’s been delivered but you did not receive it please contact us immediately so we can contact the shipping company. 

Wig Services

All deposits are non-refundable! I will not begin any units/wigs until your deposit(s) are made.

Deposits are HALF of your service total. Invoice MUST be paid once I receive your hair.
If your deposit is not paid within 48 hrs after I receive the hair your hair will be returned. Return shipping will be the customer's responsibility.

Please provide any additional information you would like us to know in the memo section on PayPal, through email, or in a note with your hair package.

The balance left on your unit(s) must be paid before your unit can be shipped back.

All balances must be paid within 24 hours of your unit(s) completion! If your balance is not paid within 24 hours you will be charged a $20 late fee. 


DO NOT make an appointment if you are not prepared to pay for your unit. I will NOT begin any work on your unit until payments are made. NO EXCEPTIONS!

Coupon Codes/Discounts

Coupon codes CANNOT be combined. Discounts CANNOT be added after purchases or after sales are over. Please apply coupon codes at the time of purchase.