Returns & Exchanges
For sanitation reasons ALL SALES ARE FINAL!
If there are any mistakes made on my end (customer received the wrong product(s), product(s) not as described, custom unit doesn't fit due to my mistake) customer must contact me for an exchange within 5 days of receipt. I will NOT accept returns or exchanges if the wrong size is ordered! Please take your measurements if you do not know your correct size.
Unit(s) must be returned in NEW/UNWORN condition. Lace must be uncut/intact, no cut, no color, no styling.
Wig & Ponytail Orders- 7-10 Business Days (Not including shipping time)
Wig Making Services- 5-7 (7-10 if more than one wig is being made) Business Days AFTER I receive your hair (Hair is NOT included, clients must provide the hair).
Since these are Custom made items cancellation will result in a 15% inconvenience fee.
I accept PayPal and Sezzle!
Paypal is a secure instant payment method, you DO NOT have to have a Paypal account to pay through PayPal. You can select "Pay with a Debit or Credit Card" and checkout as a guest with ANY MAJOR Debit or Credit card.
Sezzle is a secure BUY NOW PAY LATER method that allows you to split your order into 4 installments over a 6 week time frame! NO interested, NO long forms and INSTANT approval. Please allow TWO extra business day for processing if you select this method. Please visit https://sezzle.com/ for all other information.
All deposits are non-refundable! I will not begin any unit(s) until your deposit(s) are made.
Deposits are HALF of your service total. Invoices MUST be paid once I receive your hair.
If your deposit is not paid within 48 hrs after I receive the hair your hair will be returned.
Return shipping will be the customer's responsibility.
Please provide any additional information you would like us to know in the memo section on PayPal, through email, or in a note with your hair package.
The balance left on your unit(s) must be paid before your unit can be shipped back.
All balances must be paid within 48 hours of your unit(s) completion! If your balance is not paid within 48 hours you will be charged a $10 late fee.
Please DO NOT send your hair if you are not prepared to pay for your unit. I will NOT begin any work on your unit until payments are made. NO EXCEPTIONS!
All units are shipped with USPS.
Shipping usually takes 2-3 Business days AFTER processing time.
USPS Express Mail is available for an extra fee.
International Shipping is available.
Wigs by Deidra will NOT be responsible for any customs fees, taxes or duties that may occur upon receipt.
I am NOT responsible for lost or stolen packages. I am not responsible for any packages marked as delivered by the shipping company. If your tracking information states it’s been delivered but you did not receive it please contact me immediately so I can contact the shipping company. -Please allow 7-10 business days after contacting me so a claim can be filed.
Coupon codes CANNOT be combined. Discounts CANNOT be added after purchases or after sales are over. Please apply coupon codes at the time of purchase.